Refund policy

Return window

If you change your mind about a purchase, you may return it within the period shown at checkout, counted from the date of delivery. You do not need to give us a reason for your return.

This return window operates alongside your statutory right of withdrawal under applicable consumer protection law. For the full legal terms of that right — including how and when it can be exercised — please see our Right of Withdrawal policy.

How to return an item

Returning an order is straightforward. Please follow these steps:

  1. Email us at contact@autoescuelas.shop with your order number so we can identify your purchase.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally in their original packaging, and attach the return label to the parcel.
  4. Drop the parcel off at your local postal office.

Keeping your proof of postage until the return has been confirmed is a good practice, as it protects you in case the parcel is delayed or lost in transit.

Return conditions

To be accepted, returned items must meet the following conditions:

  • Goods must be complete and returned in their original packaging.
  • Labels and protective films must remain undamaged and attached.
  • Hygiene items and sealed products cannot be returned once the seal has been opened, for health and safety reasons.

Items that do not meet these conditions may not be eligible for a refund, or may be subject to a reduction in value depending on their condition upon inspection.

Refunds

Once we receive your return, we inspect the goods to confirm they meet the conditions above. If everything is in order, we refund the purchase price within a few business days to your original payment method. As our store operates in euros (EUR), refunds are issued in that currency.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider, even after the refund has been processed on our end.

Return shipping costs

Return shipping costs are confirmed when you request your return, so you will always know what to expect before sending the parcel back to us.

Questions?

If you have any questions about a return, a refund, or this policy in general, our team is happy to help. You can reach us by email at contact@autoescuelas.shop or by phone at 34669842926.

Right of Withdrawal

If you are contracting as a consumer within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason and without incurring any costs other than those described below.

Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

If your order consists of multiple goods delivered separately, the withdrawal period runs from the day you (or a third party you designate) take physical possession of the last item, batch, or piece.

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example, a letter sent by post, or an email) using the contact details below:

Autoescuela
Avenida Andalucía
41804 Olivares, Spain
Phone: 34669842926
Email: contact@autoescuelas.shop

You may use the model withdrawal form provided below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To Autoescuela, Avenida Andalucía, 41804 Olivares, Spain, Email: contact@autoescuelas.shop:

  • I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

Effects of Withdrawal

Reimbursement

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, in EUR, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the Goods

You shall send back the goods or hand them over to us without undue delay and, in any event, no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Cost of Return

You will have to bear the direct cost of returning the goods.