Shipping policy

Overview

This policy explains how we process, ship, and deliver your order once it has been placed, including estimated timeframes, shipping costs, tracking, and what to do if something goes wrong along the way. All specific timeframes and costs applicable to your order are confirmed at checkout before you complete your purchase.

Order processing (handling time)

Once your order is placed and payment is confirmed, we begin preparing it for shipment. Orders are typically prepared within a short handling window shown at checkout of payment being received. This handling time covers order verification, picking, packing, and handing the parcel over to our shipping carrier, and it is separate from the transit time discussed below.

Please note that handling times may occasionally be affected by factors such as order volume, product availability, or public holidays. Any such change will be reflected in the information shown at checkout.

Delivery time (transit time)

Once your order has been shipped, delivery typically takes the timeframe shown at checkout. This estimate reflects the time the carrier needs to transport your parcel from our facility to the delivery address you provided, and it begins once the parcel is collected by the carrier — not from the moment the order is placed.

The total time from placing your order to receiving it is therefore the combination of the handling time and the delivery time described above.

Shipping regions

We currently ship to the regions shown at checkout. Availability may vary depending on the delivery address you enter, so we recommend confirming that your region is covered before completing your purchase.

Shipping costs

Exact shipping costs are calculated and shown during checkout before you place your order, so you always know the final cost — including shipping — prior to confirming your purchase. All prices and shipping charges are displayed in euros (EUR).

Order tracking

After your order has been shipped, you will automatically receive an email containing a tracking link. You can use this link at any time to follow your parcel's progress and get an up-to-date estimate of when it will arrive.

Delays, damage, or issues with your delivery

While we work with our carriers to ensure timely and safe delivery, issues can occasionally occur. If your parcel arrives damaged, or if it does not reach you within the timeframe stated at checkout, please contact us right away at contact@autoescuelas.shop. Let us know your order details and describe the issue, and we will look into it and take care of it as quickly as possible.